Consumer vulnerability: Why subtle signals may say more than 1000 words

Nicklas Salomonson discusses his research with Per Echeverri, in which they examine consumer vulnerability in mobility service interactions.

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Understanding Consumer Vulnerability

The 2016 JMM Special Issue on Consumer Vulnerability, Guest Edited by Susan Dunnett, Kathy Hamilton & Maria Piacentini.

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Reframing economic vulnerability via resilient pathways

Martina Hutton discusses why “resilient pathways” offer a new way forward in understanding consumer vulnerability from the perspective of economic disadvantage.

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