Special Issue: Conceptual Papers in Marketing and Consumer Research
Journal of Marketing Management, Volume 35, 2019 – Issue 1-2


Personal Accounts and an Anatomy of Conceptual Contributions in the Special Issue
Russell W. Belk, Deborah J. MacInnis & Manjit S.Yadav


Reconceptualising product life-cycle theory as stakeholder engagement with non-profit organisations
Sarah-Louise Mitchell & Moira Clark
The paper critically re-examines product life-cycle (PLC) theory, developed over 50 years ago. Despite prevalence in marketing pedagogy and continued popularity within empirical research, PLC is seldom challenged. The paper identifies the organisation-centric construct underpinning the theory and highlights a disconnection between PLC theory and the recent academic insight around customer engagement.
It reconceptualises the life-cycle concept based on engagement between stakeholder and non-profit organisation (NPO), structured upon both the market orientation and social exchange constructs. The revised framework maps stakeholder engagement with the NPO through the five stages of incubation, interaction, involvement, immersion, and incapacitation. The paper concludes with identifying a roadmap for future empirical research to develop and validate the re-envisaged conceptual model …” Read more>

Being hybrid: a conceptual update of consumer self and consumption due to online/offline hybridity
Klára Šimunková
Emergent mobile technologies are dramatically and rapidly changing not only the way we consume but also the way we live. In theory, it is becoming harder and harder to keep pace with the changes already embodied in practice. First, this paper aims to reduce the gap between theory and practice by introducing online/offline hybridity both as a new kind of hybridity and a universal contemporary human condition. Second, it presents the concept of hybrid space as a new frame of reference, as an overarching conception of our everyday. Third, it proposes the necessary micro-level updates regarding consumer self and consumption due to these changes in perspective. Fourth, it concludes by introducing privatescapes as a new global flow of shared private content with a significant impact on consumer behaviour …” Read more> / Read the blog>

Ontological security as an unconscious motive of social media users
Charles Areni
Reactions to nostalgia-evoking content on social media platforms like Facebook and YouTube suggest an unconscious motive of ontological security, defined as a ‘sense of presence in the world as a real, alive, whole, and in a temporal sense, a continuous person’. In addition to the unprecedented access to the past provided by social media, additional factors such as increasing human longevity, the acceleration of technological and social change, the expanded size and greater interconnectedness of social networks, the proliferation of directly and vicariously experienced places and the secularisation of society have contributed to a growing need for ontological security. Engagement with nostalgia-evoking social media content fulfils the need for ontological security by reintegrating memories of the past into an ongoing, self-affirming narrative or ‘life story’, while the digital archiving of photos and videos offers the possibility of ‘digital immortality’ for a virtual self that can be projected into the future …” Read more> / Read the blog>

‘All you need is brand love’: a critical review and comprehensive conceptual framework for brand love
Narissara Palusuk, Bernadett Koles & Rajibul Hasan
Brand love has received increasing attention given its potential to enhance customer engagement, brand advocacy, commitment and loyalty. Despite its relevance, few studies explore brand love per se, and existing conceptualisations remain sporadic and fragmented. The purpose of the current paper is to critically assess available work on brand love, reviewing conceptualisations, measurements and key proximal constructs. Expanding upon and synthesising earlier work and conceptualisations, we develop and propose a comprehensive conceptual framework for brand love that is innovative for the following reasons. In particular, our model takes a developmental rather than a snapshot approach to capture brand love trajectories as a function of their onset and evolution; incorporates key frameworks and as such builds on interpersonal, parasocial and experiential theories; and acknowledges the important role of brand hate …” Read more>

Consumer anticipation: antecedents, processes and outcomes
Tunyaporn Vichiengior, Claire-Lise Ackermann & Adrian Palmer
Marketing managers use anticipation as a marketing tool, particularly for new or improved products, services or experiences. Academic interest in consumer anticipation has focused on its outcomes, especially effects on the forthcoming substantive consumption. However, inadequate attention has been given to consumer anticipation as a complex process per se. A systematic review of the literature arrives at a conceptual definition which sees consumer anticipation as a mental process by which consumers consider the physical, experiential, social, emotional or behavioural consumption outcomes that are expected to accrue to the self from a yet to be realised consumption decision or experience …” Read more>

Social marketing theory development goals: an agenda to drive change
Sharyn Rundle-Thiele, Patricia David, Taylor Willmott, Bo Pang, Lynne Eagle & Rachel Hay
Environmental, health, and social change is complex and frequently is framed as a problem(s) to be solved. This framing focuses effort on delivery of solutions designed to change systemic environmental, health, and social problems. Theory, an organising framework for effort, remains under-utilised in behavioural and social sciences. An individual psychological lens dominates and emphasis is placed on explaining and predicting individual behaviour and not behavioural change. It is time to break free and deliver frameworks that extend focus beyond individuals to all citizens, and apply new evaluation approaches that assess individual and structural changes. Ten Social Marketing Theory Development Goals (goals) categorised in three groups: (i) research design; (ii) building social marketing theory; and (iii) methodological innovation are outlined to assist social marketers to develop new ways of thinking that will deliver the theory and evidence base needed to outline what practitioners and policy makers should do to effect change …” Read more>

The corporate social responsibility (CSR) employer brand process: integrative review and comprehensive model
Joan Carlini, Debra Grace, Cassandra France & Joseph Lo Iacono
Firms are increasingly drawing on corporate social responsibility (CSR) in their employer branding to improve attractiveness and engage current and potential employees, and to ensure consistency in employee brand behaviours. However, there is a dearth of literature synthesising CSR and employer branding research to understand employee engagement with CSR-firms from a branding perspective. In this article, the authors carried out an integrative literature review of CSR and employer branding literatures. Informed by signaling theory, the authors develop a conceptual model of the CSR employer branding process as a cohesive view from the potential and current employee perspective. Our review highlights the need for firms to achieve CSR consistency in terms of (a) embeddedness of CSR values, and (b) levels of internal CSR …” Read more>

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