JMM Special Issue Call for Papers: Deadline for submissions 15 February 2021

Understanding the effects of social distancing on consumer and business practices during a pandemic: marketing and management implications.

Guest Editor: Wided Batat, EM Normandie Business School, Metis Lab & University of Lyon 2

This Special Issue seeks to expand research conducted to date in the multidisciplinary literature to understand the effects of social and physical distancing during a pandemic by applying a marketing perspective. The aim is to examine how an extreme and unexpected situation is transforming both consumer behaviors and business practices. The current pandemic due to COVID-19 has generated changes in consumers’ consumption practices and led many businesses to adapt to new emerging consumer behaviors such as panic purchasing. While keeping the connections with customers, companies and brands are also engaging in this crisis by playing a social role through showing empathy, donating, sponsoring hospitals, helping public authorities to raise the awareness of people about the Coronavirus, manufacturing face masks and hand sanitizers, and developing online creative and humoristic content to adapt to a new quarantined consumption culture. The social distancing due to the COVID-19 pandemic has changed the daily lives and consumption practices of consumers. For example, while some consumers have started to prepare home-made meals and bread, others have been involved in volunteering and helping vulnerable populations.

This pandemic is disrupting consumer and business practices. It is leading both companies and consumers to develop coping mechanism (Echeverri & Salomonson, 2019: Falchetti et al., 2016) and resilience (Baker et al., 2007) to handle vulnerable situations (Batat & Tanner, 2019; Saatcioglu & Corus, 2016) and reinvent themselves to achieve their individual and collective well-being (Batat et al., 2017). Therefore, for marketing researchers, it could be relevant to analyze consumer behaviors and business practices in different domains and from different analytical angles to provide researchers and practitioners with new insights that can enrich research. This Special Issue builds on prior works in medical sciences, sociology, and marketing that tackled the concept of social distancing and its impact on individuals’ behaviors from different perspectives. While in medical sciences, social distancing refers to a public health practice that urges individuals to maintain their physical distance from each other during a pandemic outbreak to slow the dissemination of the infection (Glass et al., 2006), in sociology, the use of social distancing is mainly related to the study of the impact of ethnicity, social class, and gender on individuals’ perceptions of distance (Ethington, 1997). Yet, although “social distance” is an established construct in sociology, there is no consensus yet on its definition. Some sociologists have advised the World Health Organization (WHO) to change terminology and use “physical distancing” instead of “social distancing.”

While neither of these perspectives and definitions is directly applicable to marketing, “social distance” as a theoretical construct has been used in a few marketing studies to understand shopping behavior. Dickson and MacLachlin (1990) extended the concept of social distance studied in sociology by applying it to the field of retail. Kim et al. (2008) investigated the impact of two dimensions of psychological distance: temporal and social on consumers’ evaluations of products. Similarly, Zhao and Xie (2011) examined the interplay of social and temporal distance on consumers’ responses to peers’ recommendations. As such, despite these studies, the link to consumer social distancing generated by an unexpected situation such as a pandemic and its impact on consumption and business practices as a field of research remains largely unexplored in marketing. This, therefore, presents an ideal opportunity to extend a growing body of the literature on consumer social distancing in a pandemic by advancing the current understanding of emerging consumer and business practices from different perspectives.

In line with the focus of Journal of Marketing Management, this Special Issue welcomes contributions that take managerial, interpretive, and critical perspectives – including contributions that take the traditional format (i.e., papers both qualitative and quantitative) along with videographic contributions. All disciplinary, theoretical (Consumer Culture Theory, Transformative Consumer Research, etc.), and methodological perspectives are welcomed to stimulate marketing and management research in relation to the impact of social distancing during an extreme and unexpected situation such as a pandemic on both consumption and business practices. Topics for this special issue include, but not limited, to the following themes:

  • Consumer physical versus social distancing
  • What does social distancing behaviour mean? A conceptual introduction in marketing
  • How does social distancing in a pandemic affect consumer behaviours and business practices?
  • Consumer behaviour changes during a pandemic
  • Quarantine consumer culture
  • Consumer social distancing in a pandemic from a cross-cultural perspective
  • Consumer vulnerability vs. competence in a pandemic
  • The use of digital and technology in consumption activities during a pandemic
  • Brands’ business practices and communication to respond to a pandemic crisis
  • What are the consequences of the imposed lockdown and social distancing on the future of businesses and brands?
  • How can marketing contribute to the well-being of consumers during a pandemic?
  • What is the role of customer experience in a pandemic?
  • How has social distancing in a pandemic disrupted both business and consumer practices?
  • Young consumers reactions to imposed social distancing
  • The role of empathy marketing and branding in a pandemic
  • Ethics and socially responsible business and consumer practices in a pandemic
  • Consumer resilience in a pandemic
  • How is a pandemic disrupting business and consumption practices?
  • Emergent business models and innovations due to a pandemic
  • Consumers’ panic purchase behaviours
  • Branding and communication during a pandemic

Submission Requirements:
Authors should submit manuscripts of between 8,000–10,000 words (excluding tables, references, captions, footnotes and endnotes). All submissions must strictly follow the guidelines for the Journal of Marketing Management. These are available at: https://www.tandfonline.com/toc/rjmm20/current

Manuscripts should be submitted online using the Journal of Marketing Management ScholarOne Manuscripts site (https://mc.manuscriptcentral.com/rjmm). New users should first create an account. Once a user is logged onto the site submissions should be made via the Author Centre. Authors should prepare and upload two versions of their manuscript. One should be a complete text, while in the second all document information identifying the author should be removed from the files to allow them to be sent anonymously to referees. When uploading files authors will then be able to define the non-anonymous version as “Complete paper with author details”, and the anonymous version as “Main document minus author information”. To submit your manuscript to the Special Issue choose “Special Issue Article” from the Manuscript Type list when you come to submit your paper. Also, when you come to the ‘Details and Comments’ page, answer ‘yes’ to the question ‘Is this manuscript a candidate for a special issue’ and select the Special Issue Title of Social Distancing in the text field provided.

Video Submissions are also welcome – please see the webpage for detailed instructions:
https://www.jmmnews.com/how-to-submit-a-video-article/

Inquiries can be directed to the Special Issue guest editor: Wided Batat wided.batat@yahoo.fr

Technical queries about submissions can be referred to the Editorial Office: rjmmeditorial@westburn.co.uk

The closing date for submissions is 15 February 2021.

References

Baker, S. M., Hunt, D. M., & Rittenburg, T. L. (2007). Consumer Vulnerability as a Shared Experience: Tornado Recovery Process in Wright, Wyoming. Journal of Public Policy & Marketing, 26(1), 6–19. https://doi.org/10.1509/jppm.26.1.6
Batat, W., & Tanner, J. F. (2019). Unveiling (in)vulnerability in an adolescent’s consumption subculture: A framework to understand adolescents’ experienced (in)vulnerability and ethical implications. Journal of Business Ethics. Advance online publication. https://doi.org/10.1007/s10551-019-04309-2
Batat, W., Peter, P.C., Vicdan, H., Manna, V., Ulusoy, E., Ulusoy, E., & Hong, S. (2017) Alternative food consumption (AFC): idiocentric and allocentric factors of influence among low socio-economic status (SES) consumers. Journal of Marketing Management, 33(7–8), 580–601. https://doi.org/10.1080/0267257X.2017.1289974
Dickson, J.P. & MacLachlin, D.L. 1990. Social distance and shopping behavior. Journal of the Academy of Marketing Science, 18 (2), 153–161. https://doi.org/10.1007/BF02726431
Echeverri, P. & Salomonson, N. (2019) Consumer vulnerability during mobility service interactions: causes, forms and coping. Journal of Marketing Management, 35(3–4), 364–389. https://doi.org/10.1080/0267257X.2019.1568281
Falchetti, C., Ponchio, M.C., & Botelho, N.L. (2016). Understanding the vulnerability of blind consumers: adaptation in the marketplace, personal traits and coping strategies. Journal of Marketing Management, 32(3–4), 313–334. https://doi.org/10.1080/0267257X.2015.1119710
Glass, R.J., Glass, L.M., Beyeler, W.E., & Min, H.J. (2006). Targeted Social Distancing Designs for Pandemic Influenza. Emerging Infectious Diseases, 12(11), 1671–1681. https://doi.org/10.3201/eid1211.060255
Kim, K., Zhang, M., & Li, X. (2008). Effects of Temporal and Social Distance on Consumer Evaluations. Journal of Consumer Research, 35(4), 706–713. https://doi.org/10.1086/592131
Saatcioglu, B., & Corus, C. (2016) Exploring spatial vulnerability: inequality and agency formulations in social space. Journal of Marketing Management, 32(3–4), 230–251. https://doi.org/10.1080/0267257X.2015.1103775
Zhao, M., & Xie, J. (2011). Effects of Social and Temporal Distance on Consumers’ Responses to Peer Recommendations. Journal of Marketing Research, 48(3), 486–496. https://doi.org/10.1509/jmkr.48.3.486

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